Frequently Asked Questions

Order

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Please expect 10 days for your order to be handmade and ready to ship. We'll do our best to accommodate rush orders whenever possible, please contact us prior to placing your order.

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Sizing Details

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Pollia Diamond uses US ring sizing but we can also help you to confirm the right size in any other measuring scale (UK/Australia, Europe and Asia).

We offer 3-9 US size for all of our ring styles. For other sizes, please contact us.

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Custom & Personalized Orders

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Pollia Diamond offers all kind of custom jewelry pieces. Please contact us for further details.

Additional fees may apply for a customized design.

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Returns & Exchange

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We gladly accepts returns, exchanges and cancellations. You should contact us within 7 days of delivery and ship items back to us within 30 days of delivery. You can request a cancellation within 24 hours of purchase.

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Gift Wrapping & Packaging

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Each item comes in a high quality jewelry box. You can keep your jewelry in this box while you're not wearing it.

If you'd like to include a gift note to your order, please leave us a message when you place your order.